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Call us at <a href=\\\"tel:+18888356281\\\">1-888-835-6281<\\/a>, 7 days a week, from 6 a.m. to midnight (ET).<\\/p>\\n\",\"question\":\"What can I do if my account is blocked?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/compte-verrouille-ma-banque-en-ligne\",\"cleanAnswer\":\"As a security measure, you must contact us to regain access to your account. Call us at 1-888-835-6281, 7 days a week, from 6 a.m. to midnight (ET).\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/compte-verrouille-ma-banque-en-ligne.html\"},{\"answer\":\"<p>The apps Wallet and Apple Pay&nbsp;are pre-installed on all compatible Apple devices.<\\/p>\\n<p>If you have an Android phone, simply download the Google Pay app from the <a href=\\\"https://play.google.com/store/apps/details?id=com.google.android.apps.walletnfcrel&amp;hl=_CA\\\" target=\\\"_blank\\\">Google Play store<\\/a>.<\\/p>\\n<p>To make <a href=\\\"/content/bnc/en/accueil/particuliers/comptes/services/paiement-mobile.html\\\">mobile payments<\\/a> using a credit card, you must install the latest version of the <a href=\\\"/content/bnc/en/accueil/particuliers/comptes/application-mobile.html\\\">National Bank app<\\/a>. To make mobile payments using a debit card, you must have an email linked to your National Bank account.<\\/p>\\n<p>&nbsp;<\\/p>\\n<p><i>® Apple, App Store, Mac, iPhone, iPod Touch, iPad, iCloud and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Inc. is not a sponsor or participant of National Bank online.<\\/i><br>\\n<\\/p>\\n<p><i><sup>TM<\\/sup> Google Pay and the Google Pay Logo are trademarks of Google LLC.<\\/i><\\/p>\\n\",\"question\":\"How do I use Apple Pay or Google Pay?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq/comment-utiliser-paiement-mobile-apple-pay-ou-google-pay\",\"cleanAnswer\":\"The apps Wallet and Apple Pay&nbsp;are pre-installed on all compatible Apple devices.\\nIf you have an Android phone, simply download the Google Pay app from the Google Play store.\\nTo make mobile payments using a credit card, you must install the latest version of the National Bank app. To make mobile payments using a debit card, you must have an email linked to your National Bank account.\\n&nbsp;\\n® Apple, App Store, Mac, iPhone, iPod Touch, iPad, iCloud and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Inc. is not a sponsor or participant of National Bank online.\\n\\nTM Google Pay and the Google Pay Logo are trademarks of Google LLC.\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq/how-to-use-apple-pay-or-google-pay.html\"},{\"answer\":\"<p>Yes, you can change your address, phone number, security mobile number, sign-in email and password by:\\u202f&nbsp;<\\/p>\\n<ol>\\n<li>Signing in to&nbsp;<a href=\\\"https://app.bnc.ca/?lang=en\\\" target=\\\"_blank\\\">your online bank<\\/a>.\\u202f&nbsp;<\\/li>\\n<li>Clicking the profile icon at the top right of the screen.<\\/li>\\n<li>Clicking the pencil icon next to\\u202fthe information you want to edit.\\u202f&nbsp;<\\/li>\\n<\\/ol>\\n<p><a href=\\\"https://bncdemo.ca/en/course/start/public-update-personal-information-online/emulator-public-update-personal-information-online/emulator?ic_campaign=faqoverlay\\\">Check out the demo<\\/a><\\/p>\\n\",\"question\":\"Can I change my address in my online bank?\\u202f\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/changement-d-adresse-en-ligne\",\"cleanAnswer\":\"Yes, you can change your address, phone number, security mobile number, sign-in email and password by:\\u202f&nbsp;\\n\\nSigning in to&nbsp;your online bank.\\u202f&nbsp;\\nClicking the profile icon at the top right of the screen.\\nClicking the pencil icon next to\\u202fthe information you want to edit.\\u202f&nbsp;\\n\\nCheck out the demo\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/change-address-online.html\"},{\"answer\":\"<p>To sign in for the first time, go to the <a href=\\\"https://bvi.bnc.ca/index/bnc/indexen.html\\\" target=\\\"_blank\\\">usual connection page<\\/a> and sign in.<br>\\n<br>\\nIf you receive a message to sign up to the new online bank, simply follow the steps and create your profile.<br>\\n<br>\\nIf you don\\u2019t receive this message, go to your <a href=\\\"https://app.bnc.ca/\\\" target=\\\"_blank\\\">online bank<\\/a> and click <b>Create your account<\\/b>.<br>\\n<br>\\nAdd <a href=\\\"https://app.bnc.ca/\\\">your online bank<\\/a> to your favorites to connect even quicker in the future.<\\/p>\\n\",\"question\":\"How do I connect to my online bank?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/me-connecter-ma-banque-en-ligne\",\"cleanAnswer\":\"To sign in for the first time, go to the usual connection page and sign in.\\n\\nIf you receive a message to sign up to the new online bank, simply follow the steps and create your profile.\\n\\nIf you don\\u2019t receive this message, go to your online bank and click Create your account.\\n\\nAdd your online bank to your favorites to connect even quicker in the future.\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/how-to-connect-to-my-online-bank.html\"},{\"answer\":\"<p>Click <b>Did you forget your password?<\\/b> on the <a href=\\\"https://app.bnc.ca/\\\" target=\\\"_blank\\\">sign-in page<\\/a> and follow the instructions.<\\/p>\\n<p><a href=\\\"https://bncdemo.ca/en/course/start/public-signin-manage-profile-online/emulator-public-reset-password-online/emulator\\\" target=\\\"_blank\\\">Check out the demo<\\/a><\\/p>\\n\",\"question\":\"What should I do if I forgot my password to sign in to my online bank?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/oubli-mot-de-passe-ma-banque-en-ligne\",\"cleanAnswer\":\"Click Did you forget your password? on the sign-in page and follow the instructions.\\nCheck out the demo\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/forgot-my-password-my-online-bank.html\"},{\"answer\":\"<p>You can only stop the payment of a cheque (lost or stolen) or pre-authorized payment that has not been cashed.<\\/p>\\n<p>Call us at <a href=\\\"tel:+18888356281\\\">1-888-835-6281<\\/a> to stop a payment. Any request received after 4 p.m. (ET) will be processed the next business day.<\\/p>\\n<p>Note that fees are charged for this service.<\\/p>\\n\",\"question\":\"Can I request a stop payment?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq/bloquer-paiement\",\"cleanAnswer\":\"You can only stop the payment of a cheque (lost or stolen) or pre-authorized payment that has not been cashed.\\nCall us at 1-888-835-6281 to stop a payment. Any request received after 4 p.m. (ET) will be processed the next business day.\\nNote that fees are charged for this service.\\n\",\"boostKeywords\":[\"\"],\"url\":\"https://www.nbc.ca/personal/accounts/faq/request-stop-payment.html\"},{\"answer\":\"<p>You can order cheques by signing in to <a href=\\\"https://app.bnc.ca/d/checkOrder?lang=en\\\" target=\\\"_blank\\\">your online bank<\\/a>:<\\/p>\\n<ol>\\n<li>Click&nbsp;<b>Overview<\\/b>&nbsp;in the left menu.&nbsp;<\\/li>\\n<li>Select the account for which you want to order cheques.<\\/li>\\n<li>&nbsp;Select the&nbsp;<b>Options<\\/b>&nbsp;tab.<\\/li>\\n<li>Click&nbsp;<b>Order cheques.<\\/b><\\/li>\\n<li>&nbsp;Follow the instructions.<\\/li>\\n<\\/ol>\\n<p>You can also order cheques by calling us at <a href=\\\"tel:+18888356281\\\">1-888-835-6281<\\/a>.<br>\\n<\\/p>\\n\",\"question\":\"How do I order cheques?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq/comment-commander-des-cheques\",\"cleanAnswer\":\"You can order cheques by signing in to your online bank:\\n\\nClick&nbsp;Overview&nbsp;in the left menu.&nbsp;\\nSelect the account for which you want to order cheques.\\n&nbsp;Select the&nbsp;Options&nbsp;tab.\\nClick&nbsp;Order cheques.\\n&nbsp;Follow the instructions.\\n\\nYou can also order cheques by calling us at 1-888-835-6281.\\n\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq/how-to-order-cheques.html\"}],\"displayFloatingMenu\":false}"}},"resourceType":"web-sites-react/components/floating-menu","path":"/content/bnc/en/jcr:content/ws_layout_footer/footer/floating_menu","wcmmode":"disabled"}