Refunds for interest on the interest for mortgage deferrals began October 14, 2020. See details 

Important notices

COVID-19: Answer Bank

Update: October 1, 2020

We’re here to help

Although our support measures related to COVID-19 are discontinued, we remain available to help. If you’re having financial difficulties, make an appointment with your advisor. Together, we will find solutions that meet your needs.


COVID Alert app

Together, we can have a positive impact on our collective health. To limit the spread of COVID-19, we encourage you to download the free app from the government of Canada website

What are you looking for?

I have questions about my loan

Sign in to your online bank to see your loan balance, the amount and date of the next payment, to make an early repayment, or additional payment.

I need advice

Make an appointment with an advisor to find solutions that meet to your needs.

I have more questions

For all other questions, contact us, we can help.

I’m a business owner

National Bank and the government have put support measures and programs in place to help entrepreneurs.

Before visiting a branch

Only visit a branch for your essential financial needs that cannot be carried out remotely. Consult our locator to check your branch’s business hours.

Our advice for coping with the situation

These exceptional times bring with it a host of new changes. Read our articles for tips on how to adapt to this new situation.

Travel cancellation

Learn more about the procedures to follow for cancelling a trip and being reimbursed for travel expenses.

Learn more


Discontinued measures

Consult our information about deferring a mortgage loan payment (unavailable as of October 1, 2020)

Consult our information about waiving certain bank fees (unavailable as of October 1, 2020)

Consult our information about deferring a credit card minimum monthly payment (unavailable as of October 1, 2020)

Consult our information about deferring a personal loan payment (unavailable as of July 1, 2020)

Manage your mortgage loan from your online bank

Check out our Frequently Asked Questions to learn how to make a payment or consult your mortgage information.


What mortgage information is available in my online bank?

Sign in to your online ban consult the following information for each of your mortgage tiers: 

  • Mortgage balance 
  • Amount of your payments 
  • Frequency of your payments 
  • Date of your next payment 

How do I make an early repayment or an additional payment?

To reduce the effects of your deferred payments, you can make an early repayment or an additional payment from your online bank. The steps are as follows:  
  1. Sign in to your online bank
  2. Click Overview in the menu. 
  3. Click on your mortgage. 
  4. Click on the mortgage tier for which you want to make an early repayment. 
  5. Click Accelerated repayment
  6. Click Mortgage prepayment
  7. Follow the instructions.  

Click here to make an early repayment or an additional payment.

Wait for confirmation that your deferred payment has been processed before making the transaction.

To make an early repayment or an additional payment with the help of an advisor, or to increase the frequency of your payments, call us at 1-888-286-8799

How do I learn how to use my online bank or National Bank app?

Watch our demos to learn how to use features from your online bank and National Bank app. 

Make your transactions online

Not yet familiar with our online banking services? Find out how to safely make your transactions online. 

Learn more

Your online bank

No installation required
Pay your credit card balance with your rewards points, see your transaction history, and much more.

National Bank app

Download it, free
Pay your credit card balance with your rewards points, see your transaction history, and much more.

Demos to guide you

Watch our step-by-step demos on how to make transactions in your online bank and National Bank app.

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Legal disclaimers

®The Interac and Interac e-Transfer are registered trademarks of Interac Corp. Used under licence.

TM À LA CARTE REWARDS is a trademark of National Bank of Canada.

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