Given the current situation, we recommend that you only visit a branch for essential financial needs that cannot be carried out remotely. Check your branch's business hours before your visit.
What measures should I follow to visit a branch?
Firstly, wearing a face cover or mask that covers the nose, mouth and chin is mandatory in our branches in the following provinces:
Prince Edward Island
Wearing a face covering is also mandatory in certain cities of Alberta: Banff, Edmonton, Calgary, Wood Buffalo, Grande Prairie, Red Deer, Lethbridge and Fort McMurray.
Follow the recommendations of the government authorities and limit your movements, if possible.
If you exhibit symptoms of COVID-19, avoid visiting a branch. See what you can do to keep in touch.
What preventative measures are in place to ensure the safety of clients and employees at a branch?
Are branch appointments continuing as usual?
Yes, however we ask that you contact your advisor before visiting your branch. You may also be able to schedule a meeting remotely, depending on your needs.
Avoid visiting a branch if you’re exhibiting symptoms of COVID-19. You can contact your advisor by phone or reschedule your appointment, depending on your state of health.