Your online bank

Stay home, stay safe, here are some tips on how to safely carry out your daily transactions.

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Discover our online banking services 

Your online bank

Make most of your daily transactions.

Sign in

National Bank app

Make your transactions wherever, and whenever.

By phone

Use the automated menu to learn your balance, pay your bills, hear your latest transactions, and more.

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New: Sign up for direct deposit with the Canada Revenue Agency from your online bank or National Bank app.

Sign in to your online bank or National Bank app to:


Pay your bills, or edit and delete your scheduled payments


Send an Interac e-Transfer®

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Update your contact information

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Request a credit card limit increase

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Order cheques
(from your online bank only)

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Deposit a cheque
(from the National Bank app only)

Demos to guide you

Learn how to use your online bank and mobile app through and through. 

Frequently asked questions

Has the limit for contactless payment changed?

National Bank credit cards allow contactless payment (Paypass) above $100 at participating merchants.

Has the ABM withdrawal limit changed?

The ABM withdrawal limit for debit and credit cards has been temporarily increased from $1,000 per day to a maximum of $4,000 per week.

Is it possible to stop a pre-authorized payment?

Yes, it is possible to stop a payment. As a support measure during COVID-19, we have temporarily waived the fees associated with this feature. To stop a pre-authorized payment, please sign in to your online bank. If you need help, consult our FAQs and follow the steps.

How do I send an international transfer? Are the fees temporarily waived?

  • Sign in to your  online bank
  • Click Send money in the left menu.
  • Select or add a recipient.
  • Follow the instructions. 

For international transfers via Mastercard® and Interac®, a fee of $5.95 per transaction will apply, no matter which account or package you have. These fees are waived until July 31, 2020. 

How do I check my investment account balance online?

To check your investment account balance at any time, sign in to your online bank and click Overview in the left menu to see all of your accounts, or use the National Bank app.

How do I stop or modify a systematic savings plan to my National Bank Investment account online?

1. Sign in to your online bank.  
2. Click Overview in the left menu, then on the account under National Bank Investments (NBI) for the account details.  
3. Select the Periodic purchases tab.  
4. Click on the “trash can” icon to delete the existing periodic purchase of your choice. Verify the information of the periodic purchase you want to delete.  
5. Enter a phone number and then click Stop purchase.  
   
If you simply want to reduce the systematic savings plan amount, click the “pencil” icon instead and follow the steps.  

How do I stop or modify a systematic savings plan to my NATgo investment account online?

1. Sign in to your online bank.
2. Click Overview in the left menu, then on NATgo Sign in.
3. Select the Transfers tab.
4. In the section titled Electronic Funds Transfers (EFTs) – Recurring, identify the active recurring transfers you want to stop, and click the “X”.
5. A window will open, and click Confirm.
   
If you simply want to reduce the systematic savings plan amount, cancel the existing transfer and create a new one.

Security

Criminals always try and get away with fraudulent activities during a time of crisis, and the current situation is no exception.

How can I make sure I don’t fall victim to fraud?

Be aware of the increasing number of phishing emails, text messages, false social media news and other fraudulent calls.

Neither National Bank, a public health authority, nor the government will ask for your personal information by email, text message, or with hyperlinks and attachments in emails.

National Bank will never ask for your personal information, sign-in credentials, or account information by email or text message. The Bank will also never insert a link for you to sign in to your online bank directly from an email or text message.

Stay vigilant!

  • Never click a link in an email or text message without thinking, and don’t open attachments without being sure who sent them
  • Never give out your Social Insurance Number, password, or other personal information over the phone, even if the person insists

Here are some hints of a fraudulent email or text message:

  • A clickable link in the text or an attachment
  • A lack of precision in the request
  • An unusual mailing address, i.e. is very long or looks like an official address, but isn’t
  • And spelling mistakes in the text

To protect yourself:  

  • Always download your apps from official websites
  • Always check the reliability of the website you’re visiting

What should I do if I receive a message appearing to come from National Bank?

National Bank will never ask for your personal information, sign-in credentials, or account information by email or text message. The Bank will also never insert a link for you to sign in to your online bank directly from an email or text message.

If you ever receive messages appearing to come from National Bank with these features, do not click on any link in the message as this is a fraud attempt. Immediately forward the email to telnat.securite@bnc.ca and proceed to delete it.

The Bank may, however, insert redirection links to our nbc.ca webpages in its communications. For more information, read our Phishing article.


To learn more about the best practices in fraud prevention, visit our ABCs of security.

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Want to know where to start?

To find out how to make secure online transactions, read our articles.

Legal disclaimers

®The Interac and Interac e-Transfer are registered trademarks of Interac Corp. Used under licence.

® The NATGO logo and the NATGO word mark are trademarks of National Bank of Canada, and are used under license by authorized third parties.

®Mastercard is a registered trademark of Mastercard International Incorporated. Authorized user: National Bank. 

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