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Call us at <a href=\\\"tel:+18888356281\\\">1-888-835-6281<\\/a>, 7 days a week, from 6 a.m. to midnight (ET).<\\/p>\\n\",\"question\":\"What can I do if my account is blocked?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/compte-verrouille-ma-banque-en-ligne\",\"cleanAnswer\":\"As a security measure, you must contact us to regain access to your account. Call us at 1-888-835-6281, 7 days a week, from 6 a.m. to midnight (ET).\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/compte-verrouille-ma-banque-en-ligne.html\"},{\"answer\":\"<p>The apps Wallet and Apple Pay&nbsp;are pre-installed on all compatible Apple devices.<\\/p>\\n<p>If you have an Android phone, simply download the Google Pay app from the <a href=\\\"https://play.google.com/store/apps/details?id=com.google.android.apps.walletnfcrel&amp;hl=_CA\\\" target=\\\"_blank\\\">Google Play store<\\/a>.<\\/p>\\n<p>To make <a href=\\\"/content/bnc/en/accueil/particuliers/comptes/services/paiement-mobile.html\\\">mobile payments<\\/a> using a credit card, you must install the latest version of the <a href=\\\"/content/bnc/en/accueil/particuliers/comptes/application-mobile.html\\\">National Bank app<\\/a>. To make mobile payments using a debit card, you must have an email linked to your National Bank account.<\\/p>\\n<p>&nbsp;<\\/p>\\n<p><i>® Apple, App Store, Mac, iPhone, iPod Touch, iPad, iCloud and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Inc. is not a sponsor or participant of National Bank online.<\\/i><br>\\n<\\/p>\\n<p><i><sup>TM<\\/sup> Google Pay and the Google Pay Logo are trademarks of Google LLC.<\\/i><\\/p>\\n\",\"question\":\"How do I use Apple Pay or Google Pay?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq/comment-utiliser-paiement-mobile-apple-pay-ou-google-pay\",\"cleanAnswer\":\"The apps Wallet and Apple Pay&nbsp;are pre-installed on all compatible Apple devices.\\nIf you have an Android phone, simply download the Google Pay app from the Google Play store.\\nTo make mobile payments using a credit card, you must install the latest version of the National Bank app. To make mobile payments using a debit card, you must have an email linked to your National Bank account.\\n&nbsp;\\n® Apple, App Store, Mac, iPhone, iPod Touch, iPad, iCloud and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. 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Any request received after 4 p.m. (ET) will be processed the next business day.<\\/p>\\n<p>Note that fees are charged for this service.<\\/p>\\n\",\"question\":\"Can I request a stop payment?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq/bloquer-paiement\",\"cleanAnswer\":\"You can only stop the payment of a cheque (lost or stolen) or pre-authorized payment that has not been cashed.\\nCall us at 1-888-835-6281 to stop a payment. Any request received after 4 p.m. (ET) will be processed the next business day.\\nNote that fees are charged for this service.\\n\",\"boostKeywords\":[\"\"],\"url\":\"https://www.nbc.ca/personal/accounts/faq/request-stop-payment.html\"},{\"answer\":\"<p>You can order cheques by signing in to <a href=\\\"https://app.bnc.ca/d/checkOrder?lang=en\\\" target=\\\"_blank\\\">your online bank<\\/a>:<\\/p>\\n<ol>\\n<li>Click&nbsp;<b>Overview<\\/b>&nbsp;in the left menu.&nbsp;<\\/li>\\n<li>Select the account for which you want to order cheques.<\\/li>\\n<li>&nbsp;Select the&nbsp;<b>Options<\\/b>&nbsp;tab.<\\/li>\\n<li>Click&nbsp;<b>Order cheques.<\\/b><\\/li>\\n<li>&nbsp;Follow the instructions.<\\/li>\\n<\\/ol>\\n<p>You can also order cheques by calling us at <a href=\\\"tel:+18888356281\\\">1-888-835-6281<\\/a>.<br>\\n<\\/p>\\n\",\"question\":\"How do I order cheques?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq/comment-commander-des-cheques\",\"cleanAnswer\":\"You can order cheques by signing in to your online bank:\\n\\nClick&nbsp;Overview&nbsp;in the left menu.&nbsp;\\nSelect the account for which you want to order cheques.\\n&nbsp;Select the&nbsp;Options&nbsp;tab.\\nClick&nbsp;Order cheques.\\n&nbsp;Follow the instructions.\\n\\nYou can also order cheques by calling us at 1-888-835-6281.\\n\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq/how-to-order-cheques.html\"}],\"displayFloatingMenu\":true}"}},"resourceType":"web-sites-react/components/floating-menu","path":"/content/bnc/en/jcr:content/ws_layout_footer/footer/floating_menu","wcmmode":"disabled"}