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Insurance claims

We're here to help!

Making a claim

Your insurance is there to help you overcome life's challenges.
Here's what you need to know to make a claim.

On this page

Credit card payment insurance

Making a claim

1. Contact us

Call us at 1-877-871-7500, option 2 to start the claim process.

2. Complete the forms

We'll send you the forms you need based on your situation and the credit card payment insurance coverage you selected.

3. Return the forms by mail

Send the completed forms, along with all required documents, to the following address:

National Bank Life Insurance
1100 Robert-Bourassa Blvd., 5th Floor
Montreal, Quebec H3B 2G7

Travel insurance

Get healthcare when you travel

Call our 24/7 assistance service.1

Canada/United States: 1-800-361-6068
Around the world (collect): 1-514-286-8411

Make a claim when you get back

Call Customer Service2 to file a claim.

Quebec : 1-800-387-2538
Ontario and Atlantic Canada: 1-800-557-3907

We will help you review all the important details of your travel insurance claim.

Loan insurance

Making a claim

1. Contact us

Call Customer Service3 at 1-877-871-7500, option 2 to file a claim. We'll guide you through each step of the process.

2. Complete the forms

We'll let you know what forms to complete based on your situation and insurance coverage. You can download the documents or we can send them to you.parvenir.

3. Return the forms by mail

Send the completed forms, along with all required documents, to the following address:

National Bank Life Insurance
1100 Robert-Bourassa Blvd., 5th Floor
Montreal, Quebec H3B 2G7

We must receive the documents no later than one year from the date that the event occurred.

In case of disability: information on the waiting period

There is a waiting period of 60 days before you can receive benefits. However, you can submit your claim before the end of the waiting period. You will remain responsible for making loan payments during the waiting period, while your file is being studied and once you start receiving benefits.

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Need help?

Your mortgage loan insurance includes access to a helpline to assist you and your loved ones. You can call for information about your insurance coverage or for help in the event of a disability, critical illness, or death. To use the service, call 1-855-484-8358 between 9:00 a.m. and 8:00 p.m., any day of the week.

Little details that matter

Claim forms: Loan insurance

In the event of disability:

 

In the event of accidental dismemberment:

 

In case of critical illness:


In the event of death:

Legal disclaimers

1. CanAssistance service. CanAssistance is a registered trademark of the Canassurance Association of Hospital Services.

2. Blue Cross Customer Service. Blue Cross is a registered trademark of the Canadian Association of Blue Cross Plans, an independent member operating under the name of Blue Cross in Quebec, Ontario and Atlantic Canada.

3. National Bank Life Insurance Customer Service.

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Need help?

One of our advisors will be happy to help you! Call the number in the relevant section above.

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