Home Bank accounts
Credit cards
Savings and investments
Home Banking Solutions
Going Further
Tips and Tools
Wealth Management

Need help? Contact us

What do you want to do?

Contact our Customer Service

Find a branch

Internet Banking Solutions Customer Service

Personal services

Opening Hours: 6 a.m. to midnight ET, 7 days a week

Personal Internet Banking Solutions and Mobile Banking Solutions

Phone number: 514-394-5555 (Montreal Region)

Toll-free number: 1-888-835-6281

Contact us by email:

Visit our Online Banking Solutions section 


Business Central Customer Service

Business services, solutions and advice

Opening hours: 7 a.m. to 8 p.m. ET, Monday to Friday

Phone number: 514-394-4494 (Montreal Region)

Toll-free number: 1-844-394-4494

Please note: for all financing and investment requests, as well as business solutions advice, opening hours are Monday to Friday from 8 a.m. to 6 p.m. ET, via option#1.

Contact us by E-mail:

Visit our Internet Banking Solutions for Business section


logo business central

Mastercard Customer Service

Personal services

Opening hours: 24 hours a day, 7 days a week

Phone number: 514-394-1427 (Montreal Region)

Toll-free number: 1-888-969-2273

Mastercard Solutions
600, De la Gauchetiere Street West, Suite 1847-4
Montreal (Quebec) H3B 5B1

Visit our Mastercard section

Client Solicitation

At National Bank, our customers’ satisfaction is at the heart of our concerns. We like to know that you hold the products that suit best your needs. That’s why, from time to time, the Bank could contact you to tell you about a special targeted offer or advise you regarding a product that would need to be renewed soon. The two phone numbers we use are 514 871-7174 and 514 394-8497. If you no longer wish to be solicited by the Bank, please contact TelNat or visit your branch to speak with a representative.

Clients may also receive automated calls or text messages from National Bank's Perception department. The numbers used for these communications are 1-877-985-4202 or 262-898 (BNC-TXT).


Client Surveys

National Bank works with specialized business partners to better measure its clientele’s satisfaction. Our telephone and email surveys are used to further develop personalized offers and services to better meet your needs. Leger Marketing is a partner of National Bank and helps us quantify the customer experience. Leger Marketing’s phone number and email are: 514 982-9805, NBCNoReply@LEGERMETRICS.COM.

Your name, contact information and details about your most recent transaction (date, channel, and type of transaction) are securely shared to evaluate your level of satisfaction. Clients who do not wish to be surveyed can opt out by calling Leger or sending an email to:


NBC Virtual Advisory Service

For all financing requests submitted through Virtual Advisory Service

Fax: 514-394-4390

Toll-free fax: 1-855-394-4390



Useful links

Change of address

Are you moving? By using our online Banking Solutions to change your address, you will ensure that your documents will not be sent to your previous address. Don't forget to give us your new address, even in advance, and we'll make the necessary changes to your file.


You are a online bank user: you must login first to display the Change of Address form.


514 394-5555 or 1 888 4 TelNat (1-888-483-5628)


Visit one of National Bank's branches.


Take advantage of this convenient service that enables you to access your accounts 24/7 from home, from work… with no extra charges!

Designated offices (support orders and support provisions)

In compliance with the Support Orders and Support Provisions (banks and Authorized Foreign Banks) Regulations and Support Orders and Support Provisions (Trust and Loan Companies) regulations, the following offices have been designated by National Bank of Canada for the service of enforcement notices in the below noted provinces.

Alberta, Northwest Territories, Nunavut, Yukon
Calgary Branch
301 - 8th Avenue South West
Calgary (Alberta) T2P 1E4

British Columbia
Vancouver Branch
555 Burrard Street
Vancouver (British Columbia) V7X 1M7

Winnipeg Main Branch
179 Provencher Blvd.
Winnipeg (Manitoba) R2H 0G4

New Brunswick, Newfoundland, Nova Scotia
Operation Site
4, Place Laval, Suite 600
Laval (Quebec) H7N 5Y3

Operation Site
4, Place Laval, Suite 600
Laval (Quebec) H7N 5Y3

Prince Edward Island
Charlottetown Branch
NBC Tower
132Kent Street
Charlottetown (PEI) C1A 7L1

Operation Site
4, Place Laval, Suite 600
Laval (Quebec) H7N 5Y3

Saskatoon Branch
116 2nd Avenue South
Saskatoon (Saskatchewan) S7K 1K5

NATCAN Trust Company designates the following office for all provinces :
Operation Site
4, Place Laval, Suite 600
Laval (Quebec) H7N 5Y3

Services to employees and retirees

The Human resources service center (HRSC) is strictly reserved for the use of present or past employees, as well as retirees of the National Bank who do not have access to the National Bank intranet site and wish to ask or transmit information related to their professional life at National Bank. For example: To obtain a letter confirming employment.

To contact us
As a security mesure,  please provide the following information in your email :

  • Last name
  • First name
  • Date of birth (dd/mm/yyyy)
  • Status : employee, retiree, ex-employee 

You can contact the Human resources service center by clicking on the following link:

Response time
Requests are treated no later than the business day following reception.

Read the FAQ

Ombudsman for employees